• Servicing All Melbourne Suburbs

  • Commercial Pest Control

  • Termite Treatments for Existing Homes

  • Termite Protection for New Builds

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Frequently Asked Questions

We will endeavour to answer all of your questions below, if there is any other question that you would like to know the answer to, please do not hesitate to contact our office on 1300 669 635, our friendly staff are always there to assist.
Which areas will be treated?
If you a general pest treatment carried out at your property, internally we will treat the cornices, skirting boards, internal door and window frames, the roof void and subfloor. Externally we treat all patios, paths, fences, lawns, external door and window frames, eaves, gutters, wall voids and any sheds or garages. If you are having a rodent treatment, bait will be placed in the roof void, in the subfloor if applicable and tamper proof bait boxes placed around the home where necessary.
Are the chemicals used toxic?
The chemicals we use are very safe. In particular, the chemical used internally can be likened to the toxicity of table salt. Externally, the chemical is slightly stronger as it is the source area of where the pests appear from. We ask customers to vacate only as a precaution, as the chemical is wet and requires time to dry.
Does the spray affect humans?
No, the chemicals can be used safely in all kinds of domestic environments. Please ask our staff if you would like any material safety data sheets on the various chemicals we use, or download them from the chemical fact sheets page.
How long do I need to vacate for?
The vacating period will differ depending on the type of treatment you are having. If you are having a rodent treatment, there is no vacating period. In the case of a general pest treatment, eg: spiders, ants and other crawling insects, the vacating period is between 2-4 hours. Generally 2 hours is sufficient, however if you have any children under 12 months, any asthmatics living in the home, or anyone with a heart condition, the vacating period is 4 hours. In the case of a termite treatment, the vacating period will be between 8- 24 hours. You will be given an exact vacating period at the time of your booking.
Do I need to vacate my pets?
Pets, especially dogs should be vacated for the specified vacating period unless they are placed in an area away from the areas treated.  Cats should be placed outside, as they will generally stay away from the treatment area on their own accord. Fish tanks and bird cages should be covered with a sheet or towel.
How long will the treatment take?
This is highly dependent on the size of the property being treated, but usually a general pest treatment may take an hour and a rodent treatment may take 45 minutes. Termite treatments on the other hand can take up to 8 hours. A more specific time can be provided upon making a booking.
How long will it take for the treatment to work?
Depending on what type of pest problem you are having, it can take anywhere from immediately to six weeks for the treatment to work. This is regarded as a control period, and we be clarified at the time of your booking.
Do I need to prepare anything before my treatment? eg. empty pantry?
If you are having a rodent treatment, you do not need to prepare anything. However, if you are having a general pest treatment you should put all food items away, including cookware, crockery and cutlery. Externally, all clothes should be removed from the clothesline, all windows closed and pet bowls turned over. The technician will advise if there are any other requirements on the day.
What happens if it rains on the day?
If the weather is not permitting on the day of the treatment, you will receive a phone call from our office before the scheduled appointment time and the treatment will be rescheduled. This will occur when it is raining, excessively windy or if rain is forecast within 2 hours of the treatment time, as it takes 2 hours for the chemical to dry.
How often should I have my home treated for pests?
We recommend that you have your home treated for general pests every 12 months in order to keep your property safe. Some customers choose to have a treatment every 6 months in order ensure complete protection (keeping control).
What is involved in a termite inspection?
Our experienced technicians will inspect your entire home for termites and dust if any damage is found. An inspection will usually take 1-2 hours, and the technician will report on all of his findings. You will then be presented with an extensive report and quotation if necessary. 
What is the general cost of a termite treatment?
The cost of a termite treatment varies widely depending on the extent of the damage, the size of the property and the treatment required. This is determined by the technician after an inspection has been carried out.
What payment methods do you accept?
We accept Cash, Cheque, Eftpos, Visa, MasterCard and American Express. Technicians have full EFT facilities with them at the time of the treatment.
Do you offer warranties on treatments?
Yes, we offer warranties on most pest treatments. In the case of general pests and rodents, we provide a 6 month warranty. In the case of termites, we generally provide a minimum warranty of 12 months.
Do you offer pensioner discounts?
Yes, we offer a 10% pensioner discount when a pensioner card is presented to the technician upon payment.
Do you offer payment terms?
Yes, we offer payment plans for any pest treatment over $1500, arrangements can be made to make payments over a period of three to six months, we will tailor a plan to meet your needs and ease any unexpected burden.

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